Shipping & Delivery

SHIPPING & DELIVERY 🌍
From us to you — wherever we currently ship.

Smoking Helps ships across the UK and to selected international destinations.

Whether you're ordering premium glass, Smoking Helps originals, headshop accessories, merch, or something made especially for you, we want your order to reach you safely and with as little fuss as possible.

DISPATCH DAYS

Smoking Helps is a small independent business, so orders are dispatched on selected days throughout the week rather than every day.

We’ll always aim to get your order packed and on its way as quickly as possible.

Orders placed after a dispatch day may be processed on the next available shipping day.

During busy periods, launches, events, or periods of high order volume, dispatch may occasionally take a little longer.

Once your order has been dispatched, you’ll receive tracking information so you can follow it on its journey.

TRACKED SHIPPING

All Smoking Helps shipping is tracked.

Tracking information will be sent once your order has been dispatched.

Shipping costs and available delivery options are shown at checkout based on your destination and the products in your order.

UK SHIPPING 🇬🇧

UK orders are sent using tracked delivery services.

Available shipping options and prices are shown at checkout.

Delivery time begins once your order has been dispatched, so please remember to allow for our dispatch schedule as well as the courier’s estimated delivery time.

GLASS & FRAGILE ORDERS

We know glass needs a little extra love.

Glass and other fragile products dispatched directly by Smoking Helps are carefully and securely packaged to help protect them during transit.

Please check your parcel as soon as possible after delivery and contact us promptly if anything has arrived damaged.

DIFFERENT PRODUCTS, DIFFERENT JOURNEYS

Some products are stocked, packed, and dispatched directly by Smoking Helps.

Other products, including some clothing, merch, and made-to-order items, may be produced and dispatched by one of our manufacturing partners.

Because of this, products from the same order may occasionally be dispatched separately and arrive at different times.

Where applicable, you’ll receive separate tracking information for each shipment.

This does not mean part of your order is missing — it may simply be travelling separately.

INTERNATIONAL ORDERS 🌍

We currently offer tracked international shipping to selected supported destinations.

International shipping prices are calculated at checkout and can vary depending on:

• destination
• parcel size
• order weight
• product type
• fulfilment location

Delivery times can also vary depending on the destination and where the product is being dispatched from.

EU SHIPPING UPDATE 🇪🇺

Shipping to European Union countries is currently temporarily paused while we review and adapt to updated EU requirements affecting cross-border sales and product compliance.

Customers in EU countries are still welcome to browse Smoking Helps, but checkout and delivery to EU destinations are currently unavailable.

We already have customers across Europe and want to make sure we reopen EU shipping properly rather than rush changes that could create problems for customers or their orders.

EU shipping has not been permanently removed.

We’ll review and reinstate delivery to EU destinations when we’re confident the correct requirements and processes are in place.

Shipping to the UK and currently supported non-EU international destinations remains available.

CUSTOMS, DUTIES & IMPORT RULES

International orders may be subject to local customs charges, import duties, taxes, or handling fees depending on the destination and local regulations.

Where these charges are not collected at checkout, they may be payable by the recipient before delivery.

Smoking Helps does not control charges applied by overseas customs authorities.

Customers are responsible for checking that the products they order can legally be imported into their destination before placing an order.

DELIVERY TIMES

Delivery times vary depending on:

• destination
• product
• fulfilment location
• selected shipping service
• customs processing
• courier delays

Estimated delivery times apply after dispatch unless stated otherwise.

International parcels can occasionally experience delays due to customs, local postal networks, weather, or other circumstances outside our control.

We’ll continue adding more detailed delivery estimates as our international shipping options expand.

MADE-TO-ORDER & PARTNER-FULFILLED PRODUCTS

Some products are made to order or dispatched directly by one of our fulfilment or manufacturing partners.

These products may have a longer processing time before dispatch.

If an order contains both Smoking Helps stock and a partner-fulfilled product, they may arrive separately.

Where tracking is available, this will be provided for each shipment.

DAMAGED IN TRANSIT?

We package our products carefully, but occasionally damage can happen in transit.

If your order arrives damaged, please contact us as soon as possible.

Please keep the product and all packaging and send us clear photographs of:

• the damaged product
• the internal packaging
• the outside of the parcel
• the shipping label

Please do not dispose of the damaged item or packaging until we’ve had the opportunity to review the issue.

These photographs help us understand what happened and resolve things as quickly as possible.

CHECK YOUR DELIVERY ADDRESS

Please double-check your delivery address before placing your order.

If you notice a mistake after ordering, contact us as soon as possible.

We’ll always try to help where we can, but we cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.

Smoking Helps cannot be responsible for delays or failed deliveries caused by an incorrect or incomplete address supplied at checkout.

TRACKING YOUR ORDER

Once your order has been dispatched, you’ll receive tracking information using the contact details provided at checkout.

Please allow a little time for the courier’s tracking system to update after your dispatch notification has been sent.

If your tracking has not updated for an unusual amount of time, get in touch and we’ll help you check the next step.

QUESTIONS?

If you're unsure whether we currently deliver to your country, need help with an existing shipment, or have a question before ordering, get in touch with Smoking Helps.

We’ll be happy to help where we can.

Smoking Helps.