Shipping & Delivery
SHIPPING & DELIVERY 🌍
From us to you — wherever you are.
Smoking Helps ships to customers across the UK and internationally. Whether you're ordering one of our glass pieces, Smoking Helps originals or something made especially for you, we want your order to reach you safely.
TRACKED SHIPPING
All of our shipping is tracked. Once your order has been dispatched, you'll receive tracking information so you can follow it on its journey.
Shipping costs are calculated at checkout based on your destination and the products in your order.
GLASS & FRAGILE ORDERS
We know glass needs a little extra love.
Glass and other fragile products dispatched directly by Smoking Helps are carefully and securely packaged to help protect them during transit.
DIFFERENT PRODUCTS, DIFFERENT JOURNEYS
Some products are stocked and dispatched directly by Smoking Helps, while others are produced and dispatched by one of our manufacturing partners.
Because of this, products from the same order may occasionally be dispatched separately and arrive at different times. Where applicable, you'll receive tracking information for each shipment.
INTERNATIONAL ORDERS 🌍
We offer tracked international shipping to supported destinations.
International shipping costs are calculated at checkout and can vary depending on your location, parcel size and the products ordered.
Orders travelling internationally may be subject to local customs charges, import duties or taxes depending on the destination and applicable rules. Where these aren't collected at checkout, they may be payable by the recipient.
Customers are responsible for ensuring the products they order can legally be imported into their destination.
DELIVERY TIMES
Delivery times vary depending on the destination, product and fulfillment location.
We'll be adding more detailed estimated delivery times as we expand our worldwide shipping options.
Please remember that international parcels can occasionally be delayed by customs or circumstances outside our control.
DAMAGED IN TRANSIT?
We package our products carefully, but if something arrives damaged, please contact us as soon as possible.
Please keep the item and packaging and send us clear photographs of:
- The damaged product
- The internal packaging
- The outside of the parcel
- The shipping label
This helps us investigate what happened and resolve things as quickly as possible.
CHECK YOUR ADDRESS
Please double-check your delivery address before placing your order.
If you've made a mistake, contact us as soon as possible. We can't guarantee that an address can be changed once an order has entered fulfillment or been dispatched.
QUESTIONS?
If you're unsure whether we can deliver an order to your country, or you have a question about an existing shipment, get in touch with Smoking Helps before ordering and we'll be happy to help.
Smoking Helps.